
30-Day Return Policy
You have 30 days from the receipt of your item to request an exchange. To qualify for an exchange, items must be in the same condition you received them: unworn, unused, with tags, and in their original packaging. Proof of purchase is required for all exchanges.
Initiating a Return
To begin the return process, please contact us at [email protected].
Once your return is approved, we will send detailed instructions and a return shipping label to the email address provided.
Damages and Issues
Please inspect your items upon receipt. If you find any defects, damage, or receive the wrong item, contact us immediately at
[email protected] so we can evaluate the issue and make it right.
Non-Returnable Items
For hygiene and customer protection, we cannot accept returns on earrings.
Exchanges
To exchange an item, return the original item using the instructions provided upon approval. You may then place a new order for the desired item.
Refunds
Upon receiving your returned item and inspecting its condition, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Founded by Giulia, Peony Designs Co. brings you unique, stylish pieces that celebrate personal expression and high-quality craftsmanship. Dive into our story and join our community of style enthusiasts.
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